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Aarav — Tenant Admin
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US — OVD Name Mismatch Exception Handling
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## User Story: OVD Name Mismatch **As a** KYC officer **I want to** handle name mismatches between OVD and application gracefully **So that** genuine customers are not rejected due to minor spelling variations ### Acceptance Criteria - [ ] System flags mismatch when similarity < 85% - [ ] Officer can override with documented reason - [ ] Override requires supervisor approval for mismatch > 20% - [ ] All overrides are logged in audit trail
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User Story: OVD Name Mismatch
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