SLA & TAT Dashboard
Track time-in-state, SLA breaches, and bottleneck approvers
Avg TAT (this month)
41.2h
+2.6h
SLA Breaches
11
+3
Escalations
7
+2
Stalled CRs (>72h)
4
Avg TAT by Workflow Type
SLA Breaches (Last 12 Weeks)
Top Bottleneck Approvers (Avg Approval Time)
CR Volume by Stage (Funnel)
Submitted
104
Domain Specialist
96-7.7%
Tech Lead
78-18.8%
Product Owner
71-9.0%
Legal/Governance
18-74.6%
Pushed to ALM
67-5.6%
Stalled CRs (>72h in current stage)
10 active| CR ID | Title | Current Approver | Hours in Stage | SLA | Action |
|---|---|---|---|---|---|
| CR-LOS-0007 | Update KYC — Add Video KYC Flow | Devraj Nair | 28h | 58% | |
| CR-LOS-0008 | EMI Calculation — Add Step-Up EMI Logic | Anita Desai | 44h | 92% | |
| CR-LOS-0009 | Policy Library — Add RBI Circular Feb 2026 | Anita Desai | 20h | 83% | |
| CR-LOS-0010 | Credit Bureau Pull — Add CRIF Integration | Kavita Rao | 18h | 75% | |
| CR-LOS-0011 | Loan Disbursal — NACH Mandate Update | Anita Desai | 36h | 75% | |
| CR-LOS-0012 | SOP Disbursal — Add Escrow Account Steps | Anita Desai | 22h | 92% | |
| CR-LOS-0013 | Update EMI Calculation for Prepayment | Anita Desai | 40h | 83% | |
| CR-LOS-0014 | Regulatory Mapping — IRDAI UW Guidelines Update | Rohan Gupta | 68h | 94% | |
| CR-LOS-0042 | Credit Underwriting — Update Scorecard Weights | Devraj Nair | 47h | 98% | |
| CR-LOS-0043 | KYC — Aadhaar XML Parsing Update | Priya Sharma | 52h | 108% |
Approver Leaderboard
| Approver | Role | Avg TAT | Approvals | Approval Rate | Escalations | SLA Breaches |
|---|---|---|---|---|---|---|
DN Devraj Nair | Tech Lead | 52h | 18 | 88.9% | 4 | 5 |
RG Rohan Gupta | Risk Manager | 68h | 6 | 83.3% | 3 | 4 |
AD Anita Desai | Product Owner | 28h | 42 | 92.9% | 2 | 3 |
AM Aarav Mehta | Legal/Governance | 44h | 12 | 91.7% | 1 | 2 |
KR Kavita Rao | Domain Specialist | 16h | 38 | 94.7% | 1 | 1 |
PS Priya Sharma | Domain Owner | 22h | 24 | 95.8% | 0 | 1 |
SP Suresh Patel | Application Admin | 14h | 16 | 100% | 0 | 0 |