Workflow Inbox

Tenant Admin — Aarav Mehta

Try the Live Escalation Demo

Switch to Devraj (Tech Lead) persona, open CR-LOS-0042, and click "Fast-forward time" to see auto-escalation in action.

Awaiting Action

In Review

Rejected

Approved

Drafts

DraftW1High

Customer Onboarding — eSign Integration

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Customer Onboarding

Integrate Aadhaar-based eSign for loan agreement execution in the digital journey.

Priya Sharma

DraftW4Critical

Model Validation — Update Scorecard v3.2

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Validate updated Gini coefficient and KS statistic for scorecard v3.2 post-2025 vintage analysis.

Kavita Rao

DraftW2Medium

Add OVD Validation in KYC

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

Add validation rules for Officially Valid Documents (OVDs) including Aadhaar, PAN, Passport.

Rahul Verma

DraftW1High

Enable e-Sign on Loan Agreement

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Loan Agreement & Disbursal

Enable Aadhaar-based e-Sign for loan agreement execution to reduce physical documentation.

Rahul Verma

DraftW2Medium

Modify Credit Bureau Pull Frequency

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Change credit bureau pull from single to dual-bureau (CIBIL + CRIF) for thin-file borrowers.

Priya Sharma

DraftW3Medium

Change Income Proof Requirement for Self-Employed

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Update income proof requirements for self-employed borrowers to accept GST returns as primary document.

Kavita Rao

In ReviewW3High

Update KYC — Add Video KYC Flow

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

Add Video KYC as an alternative to in-person KYC for digital-first customers.

Rahul Verma

20h left

In ReviewW2Medium

EMI Calculation — Add Step-Up EMI Logic

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Support step-up EMI structures for salaried borrowers with projected salary increments.

Rahul Verma

4h left

In ReviewW1High

Policy Library — Add RBI Circular Feb 2026

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Policy Library

Incorporate RBI Circular FIDD.CO.FSD.BC.No.07/05.02.001/2026 on priority sector lending.

Kavita Rao

4h left

In ReviewW3High

Credit Bureau Pull — Add CRIF Integration

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Add CRIF High Mark as secondary bureau for thin-file borrowers alongside CIBIL.

Priya Sharma

6h left

In ReviewW2Medium

Loan Disbursal — NACH Mandate Update

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Loan Agreement & Disbursal

Update NACH mandate registration flow to support UPI AutoPay as primary collection method.

Kavita Rao

12h left

In ReviewW1Low

SOP Disbursal — Add Escrow Account Steps

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Loan Agreement & Disbursal

Document escrow account creation steps for under-construction property disbursals.

Rahul Verma

2h left

In ReviewW2High

Update EMI Calculation for Prepayment

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Update prepayment penalty calculation to align with RBI guidelines on foreclosure charges.

Priya Sharma

8h left

In ReviewW3Critical

Regulatory Mapping — IRDAI UW Guidelines Update

Acme Bank > Risk & Compliance > Operational Risk > Policy Library

Update regulatory mapping to incorporate IRDAI Underwriting Guidelines circular 2026.

Kavita Rao

4h left

EscalatedW3High

Credit Underwriting — Update Scorecard Weights

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Update credit scorecard weights for bureau score, income stability, and employment type variables.

Rahul Verma

1h left

EscalatedW2Critical

KYC — Aadhaar XML Parsing Update

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

Update Aadhaar XML parsing to handle new UIDAI schema version 1.3.

Priya Sharma

SLA Breached

ApprovedW2Medium

EMI Calculation — Step-Up EMI Logic

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Support step-up EMI structures for salaried borrowers with projected salary increments.

Rahul Verma

ApprovedW1Low

SOP Disbursal — Escrow Account Steps

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Loan Agreement & Disbursal

Document escrow account creation steps for under-construction property disbursals.

Rahul Verma

ApprovedW3High

Customer Onboarding — Digital Journey Revamp

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Customer Onboarding

Revamp digital onboarding journey to reduce drop-off rate by 40% through UX improvements.

Priya Sharma

ApprovedW2High

Risk Policy — Update LTV Ratio for Affordable Housing

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Policy Library

Update LTV ratio from 75% to 80% for affordable housing segment per RBI guidelines.

Kavita Rao

Pushed to ALMW2High

KYC — Aadhaar OTP Flow Enhancement

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

Enhance Aadhaar OTP flow to support masked Aadhaar for privacy compliance.

Rahul Verma

BFL-10241

Pushed to ALMW3High

Loan Agreement — Digital Stamp Duty Integration

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Loan Agreement & Disbursal

Integrate digital stamp duty payment via SHCIL for loan agreement execution.

Priya Sharma

BFL-10242

RejectedW2Medium

Loan Disbursal — NACH Mandate via UPI AutoPay

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Loan Agreement & Disbursal

Update NACH mandate registration flow to support UPI AutoPay as primary collection method.

Kavita Rao

RejectedW3Low

Credit Scoring — Include Rental History

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Include rental payment history as an alternative credit indicator for thin-file borrowers.

Rahul Verma

CancelledW4Low

Blockchain-based KYC Verification

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

Explore blockchain-based decentralized KYC verification to reduce re-KYC burden.

Priya Sharma