Recent Actions

Credit Underwriting — Update Scorecard Weights

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

SLA breach after 48h at Tech Lead stage. Escalated from Devraj Nair to Suresh Patel (alternate). Notifications sent via in-app, email, and Teams.

SLA Breach Notification — CR-LOS-0042

Acme Bank > Retail Banking > Lending > Home Loans > LOS

Sent SLA breach notifications to Devraj Nair (in-app, email), Suresh Patel (in-app, email), Aarav Mehta (in-app, Teams).

Credit Underwriting — Update Scorecard Weights

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Approved at Domain Specialist stage. Comment: Domain review complete. Scorecard logic verified.

Credit Underwriting — Update Scorecard Weights

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

CR submitted to LOS Default W3 workflow. 3 approval stages configured.

Update KYC — Add Video KYC Flow

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

CR submitted to LOS Default W3 workflow. Toast: "Submitted to W3 workflow, 3 approval stages".

Update KYC — Add Video KYC Flow

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

Approved at Domain Specialist stage. Comment: Regulatory alignment confirmed. V-CIP compliant with RBI Jan 2024 circular.

Credit Bureau Pull — Add CRIF Integration

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

CR submitted to LOS Default W3 workflow.

Policy Library — Add RBI Circular Feb 2026

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Policy Library

CR submitted to LOS Single Approval W1 workflow.

KYC — Aadhaar XML Parsing Update

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

SLA breach after 48h at Product Owner stage. Escalated from Anita Desai to Priya Sharma (alternate).

EMI Calculation — Add Step-Up EMI Logic

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

CR submitted to LOS Standard W2 workflow.

EMI Calculation — Add Step-Up EMI Logic

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Credit Underwriting

Approved at Domain Specialist stage. Comment: Calculation logic verified. Proceed.

LOS Default W3

Acme Bank > Retail Banking > Lending > Home Loans > LOS

Updated Tech Lead SLA from 48h to 24h. Added Suresh Patel as alternate for Tech Lead stage. Published as v2. In-flight CRs continue on v1.

Customer Onboarding — Digital Journey Revamp

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Customer Onboarding

Final approval at Product Owner stage. CR moved to APPROVED status.

Customer Onboarding — Digital Journey Revamp

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Customer Onboarding

CR pushed to Azure DevOps. Work item BFL-10243 created in sprint BFL-Q2-S4.

Regulatory Mapping — IRDAI UW Guidelines Update

Acme Bank > Risk & Compliance > Operational Risk > Policy Library

CR submitted to Fintech Compliance W3 workflow.

Regulatory Mapping — IRDAI UW Guidelines Update

Acme Bank > Risk & Compliance > Operational Risk > Policy Library

Approved at Compliance Officer stage.

Loan Disbursal — NACH Mandate via UPI AutoPay

Acme Bank > Retail Banking > Lending > Home Loans > LOS > Loan Agreement & Disbursal

Rejected at Product Owner stage. Reason: Compliance concern — requires RBI Payments team sign-off.

KYC — Aadhaar OTP Flow Enhancement

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

CR pushed to Azure DevOps. Work item BFL-10241 created.

KYC — Aadhaar OTP Flow Enhancement

Acme Bank > Retail Banking > Lending > Home Loans > LOS > KYC

Final approval at Product Owner stage.

LOS Default W3

Acme Bank > Retail Banking > Lending > Home Loans > LOS

Published workflow template LOS Default W3 v1. Applied to LOS application.